Service Coordinator

Company Description

Shogan Systems established in 2005 the leading IT Hardware, Software, POS, IPC & Industrial Automation service provider in Coimbatore. In addition we offer POS machines, barcode printers, barcode scanners, barcode labels and Solutions. Our commitment to excellence has made us a trusted name in the industry.

Service Coordinator - IT Sales & Services

Location : Coimbatore

Experience : 1 + Years

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer Care,

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• Excellent communication skills

• Exp. in Software/ IT Hardware industrial /Automation Sales & Services

• Good knowledge of social media platforms, trends, and best practices.

• Hands-on experience with instagram, YouTube, LinkedIn, and emerging platforms

• Greet and assist visitors in a professional manner.

• Manage front desk operations and maintain a welcoming environment.

• Handle Service calls follow-up Emails & queries efficiently.

• Coordinate Services calls, appointments, meetings, and office schedules.

• Maintain records and update databases as required.

• Obtaining customer information and other relevant data.

• Asking questions to the customer and understanding their specifications.

• Resolving queries and issues related to the products and services.

• Proficiency with CRM tools and SAP or similar ERP systems for managing orders

• Maintaining the database of the customers on a regular basis into CRM.

• Suggesting solutions based on customers' needs and requirements.

· Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

• Technical Graduate background added advantage

• • 1-2 years of proven experience