Customer Service Representative

📢 Opportunity with Korean Certified Professionals – Customer Support Role (Bangalore, Whitefield)

freshers and experienced candidates (up to 3 years)

📍 Location:

⏰ Shifts:

🚀 Joining:

Eligibility Criteria

• Freshers – 2023 or 2024 batch pass outs (except B.E & M.C.A)
• Experienced candidates – up to 3 years

Job Title:

Key Responsibilities

Inbound Phone Handling:

• Answer inbound customer calls and provide updates on SR/ASR/Incident progress.
• Add comments in tickets for faster processing aligned with customer requests.
• Guide customers on creating service requests, ASRs, and incidents appropriately.
• Support customers with self-service enablement.
• Validate and adjust ticket priorities based on business justification.
• Provide support on lead time and stakeholder connections.
• Guide customers on scheduling expert consultations.

First-Level Resolution & Dispatching:

• Monitor inbound emails and manually create cases when automation fails.
• Dispatch unassigned cases to regional CoEs and processors.
• Support shift coordinators and global heads with operational tasks.
• Resolve customer issues independently and proactively prevent SLA breaches.
• Collaborate with leaders in documentation, reporting, and delivery.
• Contribute to a culture of learning, innovation, and teamwork.

Required Skills

• Elementary level Korean language certification.
• Strong willingness to learn and adapt quickly.
• Analytical ability to handle multiple systems of record.
• Quick problem-solving and guided troubleshooting skills.
• Strong coordination and stakeholder management abilities.

Korean-certified (elementary level)