Customer Service Representative

Job Description

Job Profile: Customer Care Executive Location: Jaipur (Work From Office) Salary: ₹27,000 to ₹32,000 CTC (Annual Income) – Based on interview, experience, and qualifications Responsibilities: - Escalate customer queries via call, phone, chat, and mail. - Resolve issues for international customers. - Provide the best resolution to customer queries. - Maintain strong relationships with customers. - Meet customer requirements and ensure satisfaction with effective resolutions. Requirements: - Qualification: 12th Pass - Experience: Minimum 6 months required - Skills: - Excellent communication skills (Verbal & Written) – Most Important - Basic computer knowledge - Flexibility to work in a 24/7 environment (Night, Noon, Day) – 9-hour shifts as per business requirements - Working Days: 6 days a week Additional Benefits: - Relocation Bonus: ₹10,000 (International process) after probation period of 3 months - Accommodation: Free guest house accommodation for 14 days (only stay). - Travel Reimbursement: Up to ₹700 for travel tickets - Internal Job Posting (IJP): Eligible after 12 months across India - Abroad Opportunities: Eligible after 18-24 months Why Relocate to Jaipur? - Cost of Living: Lower compared to metro cities; PG accommodation available for ₹3.5K to ₹5K. - Travel Time: Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities. - Safety: A peaceful and safe city for both male and female candidates. - Recreation: Numerous historic sites for picnics and weekend getaways. - Food: A wide variety of non-veg and veg options at reasonable prices. - BPO Industry: Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance. Interview Process: 1. Briefing about the interview and job profile 2. HR Round - Telephonic 3. Operation Round – Video (Zoom/MS Teams) 4. Validation Round (At Jaipur office) 5. Documents Verification 6. Versant Test Post-Selection: - Letter of Intent (LOI) provided upon selection - Candidates are expected to join within 3-5 days from the interview - No leaves for the first 90 days, apart from week-offs We look forward to welcoming dedicated and skilled individuals to our team! Job Types: Full-time, Permanent Pay: ₹27,000.00 - ₹32,000.00 per month Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Required) Hindi (Preferred) Work Location: In person