Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

GoodCare IT Management Services Pvt. Ltd. is a web solutions provider founded in 2016. Based in Vadodara, we specialize in helping businesses expand their digital presence with bespoke plans tailored to their unique needs.


Role Description

Customer service representative.


Roles & responsibilities:

  • Proficient verbal and written communication skills are needed to support customers with ease.
  • Efficiency to offer relevant and satisfactory solutions to customers.
  • Efficiently taking note of queries and requests.
  • Maintenance of logs for customer interactions, transactions, and comments.
  • Suggest effective and prompt solutions.
  • Protecting brand image and reputation in the market.
  • Effective communication via mail.
  • Maintaining positive relationships with the customers throughout the conversation.
  • Respond to Emails within a specific timeframe
  • Help in creating customer surveys, segmentation, and getting feedback to improve our processes, products, and customer experience


Experience:

3+ years of relevant experience


Required Skills:

  • Experience as a Customer Support Specialist or similar CS role
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities


Interested candidates, please share their profiles on HR@goodcareit.com.


Regards,

Shefali Adhvaryu

Manager, HR & Operations

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