Customer Service Representative

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What Youll Be Doing:

• Handle inbound phone calls and emails from customers and program administrators.
• Provide accurate information regarding client’s products, services, and product delivery systems.
• Provide Tier 1 support and assist users with online services.
• Deliver accurate information about products and services.
• Maintain professionalism and confidentiality at all times.
• Respond quickly to customer issues and manage a high volume of tasks.
• Collaborate effectively with team members and work independently when needed.
• Perform basic administrative duties as required.

What You’ll Need

• A fresher with strong communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience, would be an added advantage.
• HSC or High school diploma required; bachelor’s degree preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Flexibility to support after-hours calls if needed.
• Ability to sit and work at a computer for extended periods.
• Experience working with diverse teams and communities.