What Youll Be Doing: Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities. It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it! Leaders at Etech should base all decisions and behaviors on the character commitments even when it isnt easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them Lead a training class is about creating a fun, engaging environment in which learning can flourish
As an Inside Sales Executive, you'll support the sales team in driving growth by generating and qualifying leads, coordinating demos, maintaining CRM. Responsibilities Lead Generation Outbound Outreach Demo Coordination CRM Management
Work From Office What We Offer: Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards & Recognition What Youll Be Doing: Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor. Sends day-end reports to management team Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements. Works with WFM to ensure hourly, real-time schedule adherence commitments are being met. Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLAs (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers). Assigning schedules for all reps. Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence. Identify OCRs/leaders on any violation of the code of conduct and non-adherence to the schedule. Build strong relationships with Team Leader, and team members. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Act as a role model at all times, adhere to high ethical standards. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development. Be flexible in an environment by championing and embracing change. What We Expect You to Have: Excellent Written English skills and Excel (Data Analysis) are a prerequisite. Acts as a role model at all times and adheres to high ethical standard Takes responsibility and initiative to develop core and personal skills Is flexible in an environment by championing and embracing change. Maintains a high degree of confidentiality while conducting day-to-day operations Presents a professional, efficient, and service-oriented profile to clients and internal/external customers. Ensures a high level of quality in all administrative efforts. Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop relationships with peers across departments Knowledge of: Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
We are seeking a highly creative and experienced Lead Web Designer with a strong background in both print and digital media design. The ideal candidate should have hands-on expertise in designing professional and impactful visual content, ranging from logos, social media creatives, and brochures to large-scale outdoor designs and corporate branding assets. In addition, the candidate must be confident in handling data-driven documents such as white papers, case studies, reports, charts, and infographics. Key Responsibilities: Lead the end-to-end design process for digital and print projects. Design and deliver creative assets including: Logos, brand identities, corporate branding collaterals. Social media creatives (flyers, banners, posters, reels, carousels). Print materials (magazines, brochures, standees, booth backdrops, hoardings). Professional documents (white papers, case studies, mailers, reports). Create data-driven visuals such as charts, graphs, infographics, and tables with clarity and creativity. Collaborate with marketing, content, and product teams to ensure designs are aligned with branding and messaging. Manage and maintain brand consistency across all communication platforms. Oversee video editing and creation (ability to conceptualize and create from scratch will be a plus). Stay updated with latest design trends, tools, and technologies to bring fresh ideas to the team. Mentor and guide junior designers when required. Required Skills & Tools: Design Tools (Mandatory): Photoshop, Illustrator, InDesign, Premiere Pro, Canva. Strong knowledge of print media design standards (color models, printing formats, large-scale outputs). Expertise in digital design for web, social, and professional publishing. Experience in video editing (creation from scratch is a plus). Excellent typography, layout, and visual storytelling skills. Ability to design data-centric content (charts, graphs, tables, infographics). Qualifications & Experience: Bachelors degree in Design, Fine Arts, Multimedia, or related field (preferred). Minimum 5 years of professional experience in design roles, with proven exposure to: Corporate branding and marketing communications, Print & outdoor advertising. Data-heavy corporate documents (white papers, case studies). Strong portfolio demonstrating creative and professional design across multiple mediums. Industry exposure: [Insert preferred industries if applicable, e.g., IT, consulting, media, advertising]. Demonstrated leadership by guiding the design team, fostering creativity, and ensuring delivery of high-quality outputs aligned with business goals. Interested candidates can share their updated resume on anuradha.prajapati@etechtexas.com
Visit us: www.etechgs.com What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP What Youll Be Doing: Handle inbound phone calls and emails from customers and program administrators. Provide accurate information regarding client’s products, services, and product delivery systems. Provide Tier 1 support and assist users with online services. Deliver accurate information about products and services. Maintain professionalism and confidentiality at all times. Respond quickly to customer issues and manage a high volume of tasks. Collaborate effectively with team members and work independently when needed. Perform basic administrative duties as required. What You’ll Need A fresher with strong communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience, would be an added advantage. HSC or High school diploma required; bachelor’s degree preferred. Proficiency in Microsoft Word, Excel, and PowerPoint. Strong verbal and written communication skills. Flexibility to support after-hours calls if needed. Ability to sit and work at a computer for extended periods. Experience working with diverse teams and communities.
What Youll Be Doing: Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery. Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns. Create compelling data visualizations to communicate findings to both technical and non-technical audiences. Translate complex data sets into actionable recommendations for the operations team, providing clear action items. Develop comprehensive dashboards to provide insights for stakeholders. Conduct proactive and on-demand analysis, recommending solutions for performance improvement. Coach team members and leaders to enhance their leadership and technical skills. Maintain SOPs and documentation processes, ensuring accuracy and consistency. What We Expect You To Have: 2+ years of experience in BPO/Call center reporting, with strong Data analysis skills. Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend). Having knowledge of any BI tools and AI technology. Proven ability to identify opportunities for optimization, automation, and process improvement in reporting. Strong leadership skills with the ability to manage deliverables accurately and on time.
The Call Center Representatives primary focus is handling inbound phone calls from consumers who are eligible for our Client's products and services as well as phone calls . They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. RESPONSIBILITIES: Answer inbound phone calls and emails in a contact center environment. Provide excellent customer service support. Provide accurate information regarding clients products, services, and product delivery systems. Be professional and courteous with callers at all times. SHIFT TIMINGS : 7:30 PM TO 4:30 AM LOGIN HOURS: 8 HOURS WORKING DAYS: 5 DAYS WORKING DURATION OF FREELANCING : 1 MONTH