Assistant Trainer

1 - 5 years

1 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Skills Required

International BPO Product/Process Training sales training Customer Service Training Process Training

Work Mode

Work from Office

Job Type

Full Time

Job Description


What Youll Be Doing:

  • Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
  • Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
  • Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
  • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
  • On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers
  • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
  • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
  • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isnt easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
  • trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
  • A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
  • Lead a training class is about creating a fun, engaging environment in which learning can flourish

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