Customer Service Representative

Job Description

Key Responsibilities: Greet customers warmly and ensure a positive dining experience from entry to exit. Handle customer queries, feedback, and complaints professionally — both in-person and over the phone. Assist with reservations, takeaway orders, and home delivery coordination. Work closely with kitchen and service staff to ensure timely and accurate service. Maintain records of customer interactions, orders, and feedback. Upsell food and beverage options where appropriate. Ensure the dining area and reception space are always tidy and welcoming. Follow standard operating procedures and hygiene standards. Qualifications & Requirements: Minimum Graduate or equivalent. Prior experience in customer service, preferably in hospitality or F&B, is a plus. Good communication skills in Hindi; English and local dialects are a bonus. Friendly, confident, and proactive personality. Basic computer or POS system knowledge preferred. Willingness to work in shifts, including weekends and holidays. What We Offer: Competitive salary best in industry Meals facility available during shifts Pick and drop available for long distance employee Uniform and grooming support Opportunity to grow within the company Positive and supportive work environment How to Apply: Email your resume to chaupati.sonepur@gmail.com or drop it directly at Chaupati Resort and Restaurant, Sonepur. Walk-in interviews available from Saturday and Sunday 11AM to 5PM. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Overtime pay Performance bonus Ability to commute/relocate: Sonpur, Bihar: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you know driving or can drive independently? Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 8929355330 Expected Start Date: 15/06/2025