Customer Service Representative

Company Description

Bullion Knot, established in 2020, is dedicated to manufacturing and exporting high-quality Designer Kurtis and gowns, including pattu gowns, georgette frocks, and organza frocks. Our products are well-regarded for their ease of use, shrink resistance, lightweight, and affordability. We follow the latest stitching techniques and maintain a large warehouse for efficient storage. Our client base includes significant exports to Dubai and Malaysia, and we are trusted for our quality and expertise under the leadership of Mrs. Sheetal Vaghani and Mr. Mahesh Jogani.

Role Description

This is a full-time on-site role located in Surat for a Customer Service Representative. The Customer Service Representative will handle daily customer interactions, address inquiries, resolve complaints, and ensure customer satisfaction. Responsibilities include providing exceptional customer support, maintaining a positive customer experience, and ensuring customer needs are met promptly and efficiently.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Excellent communication skills and problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Previous experience in customer service roles is preferred
• High school diploma or equivalent; additional qualifications are a plus