Customer Service Representative

Answer customer queries related to Avimee Herbal products, services, and orders via phone, email, chat, and social media. Provide detailed information about products, their benefits, usage, and availability. Resolve customer complaints or issues promptly and efficiently, ensuring a high level of customer satisfaction. Order Management: Assist customers with placing orders, tracking shipments, and providing updates regarding their orders. Process returns, exchanges, and refunds in accordance with company policies. Product Knowledge: Stay up-to-date with the latest product offerings, promotions, and company policies to provide accurate information to customers. Educate customers on product ingredients, benefits, and proper usage to enhance their overall experience. Customer Feedback & Reports: Record and escalate customer feedback and complaints to management when necessary. Assist in gathering customer insights to improve product offerings and customer service processes. Follow-up: Proactively follow up with customers regarding product delivery, post-purchase inquiries, or other relevant matters to ensure satisfaction. Maintain Customer Records: Update and maintain accurate customer information in the database. Ensure customer interactions are logged and resolved within set timelines.