Assist in managing daily accounting operations, including data entry and ledger maintenance Maintain records of accounts receivable and payable Prepare and post journal entries, invoices, and expense reports Assist with monthly, quarterly, and annual closings Support inventory reconciliation and costing related to product lines Help ensure compliance with tax regulations (GST, TDS, etc.) Coordinate with vendors, banks, and internal departments as required Perform bank reconciliations and maintain petty cash records Provide support during internal and external audits Update accounting software with financial transactions
Email Support Respond to all customer support emails within a 6-hour window. Handle queries related to delivery, refunds, exchanges, product information, etc. Ensure clear and helpful replies that reflect Avimee Herbal’s tone and values. 2. Instagram Comments & DMs Monitor and respond to Instagram DMs & comments – especially negative or urgent ones. Hide/remove inappropriate or abusive comments after proper internal tagging. Use brand tone: caring, calm, and respectful – like 'Nanaji' would respond. 3. Website Reviews Actively monitor and reply to customer reviews left on the official website. Acknowledge feedback, thank customers, and resolve issues if mentioned. Flag serious concerns to the HOD for urgent action. YouTube Comments Track and reply to comments under Avimee Herbal’s YouTube videos. Thank users for positive feedback, and politely address any complaints. Escalate sensitive or PR-risk comments. 5. Complaint Escalation & Tracking Maintain an escalation tracker for issues that couldn't be resolved during the shift. Tag each case with relevant labels (Product issue, Delivery delay, Refund, etc.). Share a handover report at end-of-shift for the day team. 6. Daily End-of-Shift Report Report must include: Total emails, DMs, comments handled Any unresolved/pending cases Escalations with reasoning Any spam/abuse/technical issues encountered Support with Order Monitoring (Passive) Track any NDR-related messages on email/Instagram and flag them for RTO/NDR team. Ensure no customer delivery complaint is missed overnight. 8. CRM & Ticketing System Updates Update internal CRM or spreadsheets with conversation tags and outcomes. Mark resolved or escalated queries properly to maintain clarity for the day team.
Answer customer queries related to Avimee Herbal products, services, and orders via phone, email, chat, and social media. Provide detailed information about products, their benefits, usage, and availability. Resolve customer complaints or issues promptly and efficiently, ensuring a high level of customer satisfaction. Order Management: Assist customers with placing orders, tracking shipments, and providing updates regarding their orders. Process returns, exchanges, and refunds in accordance with company policies. Product Knowledge: Stay up-to-date with the latest product offerings, promotions, and company policies to provide accurate information to customers. Educate customers on product ingredients, benefits, and proper usage to enhance their overall experience. Customer Feedback & Reports: Record and escalate customer feedback and complaints to management when necessary. Assist in gathering customer insights to improve product offerings and customer service processes. Follow-up: Proactively follow up with customers regarding product delivery, post-purchase inquiries, or other relevant matters to ensure satisfaction. Maintain Customer Records: Update and maintain accurate customer information in the database. Ensure customer interactions are logged and resolved within set timelines.
Key Responsibilities:Record day-to-day financial transactions in Tally or other accounting software. Maintain accurate ledgers and financial records. Assist in preparing invoices, purchase orders, and receipts. Support accounts payable and receivable processes. Perform monthly bank and vendor reconciliations. Assist in GST filings, TDS calculations, and other statutory compliance. Prepare and maintain documentation for internal and external audits. Help in preparing reports like P&L statements, balance sheets, and cash flow reports. Coordinate with vendors, clients, and internal teams for payment and billing issues. Support month-end and year-end closing activities.