Customer Service Representative

Job Description: Customer Service Executive International Process
Location: Gurugram / Noida Employment Type: Full-time Shift: Night Shift / Rotational Shifts (as per business requirement)

About the Role
We are looking for a Customer Service Executive to handle international customer queries and provide exceptional support through voice, email, or chat channels. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to work in a fast-paced environment.

Key Responsibilities
Handle customer queries and provide accurate resolutions via phone, email, or chat.Maintain high levels of customer satisfaction through professional and timely responses.Identify customer needs and provide appropriate solutions or alternatives.Follow communication scripts, processes, and guidelines to ensure quality and compliance.Document all interactions and ensure proper follow-up on unresolved issues.Collaborate with team members and supervisors for process improvements.Meet performance targets related to quality, productivity, and customer experience.RequirementsEducation: Minimum 12th pass; graduates preferred.Experience:

0-3 years of experience in international customer service (voice or non-voice).
Freshers with excellent communication skills may also apply.Skills:

Excellent spoken and written English communication.
Strong problem-solving and interpersonal skills.Ability to work in night shifts or rotational shifts.Basic computer proficiency and typing skills.