Customer Service Representative

Job Description

CKYC Customer Support Executive Job description: 1. To resolve queries of institutions and investors regarding CKYC processes and applications – to handle queries on emails and calls within stipulated TAT. 2. To follow up with institutions to make necessary amendments to records. 3. To enter the details of every interaction in the system 4. Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated. 5. To capture suggestions received from institutions during query handling and convey the same to Business teams. 6. Helpdesk work timings are 08:00 am to 08:00 pm Monday to Saturday. Shifts from 08:00 am to 05:00 pm 09:00 am to 06:00 pm 10:00 am to 7:00 pm 11:00 am to 08:00 pm Eligibility criteria 1. Positive and healthy attitude towards work 2. Candidate should be a graduate in any discipline 3. Excellent communication skills, spoken and written 4. Fluency in English, and Hindi. Additional languages known would be an added advantage 5. Pleasant tone and pace of speech 6. Prior experience in BPO/Call Center/Helpdesk of any nature 7. Proficient in handling multiple computer applications at the same time. 8. Basic knowledge of Windows OS 9. Knowledge of MS Office Tools is an added advantage Salary:- 20K to 25K In Hand Only Immediate Joiner Apply Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 15/04/2025