Customer Service Representative

Job Title: In-Store Customer Service Representative (Brilliantany Jewellery Boutique) Location: Pune Employment Type: Full-Time About Brilliantany Brilliantany is a modern fine-jewellery brand that specialises in high-quality customisable jewellery crafted in Silver, Silver with Gold Plating, and 9K/14K/18K Gold — with a customer’s choice of lab-grown or natural diamonds. Our philosophy is simple: Luxury should be personal, accessible, and tailored to the customer’s desires and budget. We are looking for a warm, articulate, customer-first sales professional who understands that great sales comes from guidance, not pushiness. Role Overview The In-Store Sales Consultant is the face of Brilliantany. You will greet customers, showcase jewellery, understand their preferences and budgets, and guide them through Brilliantany’s unique customisation options — helping them design and own jewellery that truly reflects their personality and needs. This role requires excellent communication, an authentic customer-care mindset, and the ability to build trust through conversation rather than pressure. Key Responsibilities 1. Customer Interaction & Experience Warmly welcome walk-in visitors and make them feel comfortable and valued. Understand customer preferences, occasions (engagement, gifting, personal wear), style preferences, and budgets. Present in-store jewellery pieces clearly, confidently, and aesthetically. Explain Brilliantany’s unique value proposition: Customisation options Choice of metals (Silver, Silver-Gold plating, 9K/14K/18K Gold) Choice of diamonds (lab-grown or naturally mined) Assist customers in selecting or designing jewellery that matches their desired look within their preferred budget. Offer expert yet friendly guidance that helps customers feel informed, appreciated, and delighted. 2. Non-Pushy Sales Approach Build relationships based on trust, transparency, and care. Position yourself as a jewellery advisor or concierge, not a typical salesperson. Focus on helping customers make the best possible decision rather than making a quick sale. Communicate benefits, customisation, and pricing clearly and honestly. 3. Communication & Follow-Up Maintain polite, warm, and consistent communication via: In-person conversations Phone calls WhatsApp (text, catalog sharing, follow-up messages) Follow up with potential customers who visited or enquired. Update customers on custom orders, manufacturing timelines, and delivery status. 4. Store Operations Maintain product displays, store cleanliness, and visual merchandising standards. Assist with daily reporting, billing, basic CRM entries, and stock handling. Coordinate with the team for customised orders and logistics. 5. Brand Representation Embody Brilliantany’s ethos of elegance, empathy, and customer delight. Create an atmosphere where customers enjoy the shopping experience and feel confident returning or referring others. Skills & Qualifications Essential Skills Excellent verbal communication in English & Hindi A pleasing, confident, approachable personality Natural conversational skills, both casual and professional Ability to build rapport quickly Comfort with guiding customers through decisions Basic understanding of premium/luxury or jewellery sales (preferred, not mandatory) Technical/Operational Skills Comfortable using WhatsApp, Google Workspace, simple CRM tools, ChatGPT Ability to learn and explain product details, diamond types, and customisation processes Basic billing & documentation skills Experience 1–4 years of experience in: Jewellery Fashion/luxury retail Hospitality Premium customer service Freshers with exceptional communication and confidence will also be considered. Who We’re Looking For Someone who enjoys speaking to people Someone who is patient, empathetic, and attentive Someone who can handle customers gracefully and make them feel cared for Someone who takes pride in being knowledgeable and helpful Someone who wants to grow with the company as we expand into new boutiques and cities Why Join Brilliantany? Work in a premium, elegant boutique environment Be part of a growing jewellery brand with innovation at its core Learn the art of customised jewellery consulting Opportunity to grow into senior sales or relationship manager roles Attractive incentives based on performance

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Application Question(s):

• Expected Date of Joining

Work Location: In person