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Customer Service Representative

Customer Service Representative

Mycitypune

3 - 6 years

4 - 7 Lacs

pune maharashtra india

Posted:8 hours ago| Platform: Foundit logo

Apply

Skills Required

crm software data analysis conflict resolution technical support multitasking customer engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Voice Support

Handle inbound and outbound customer calls, addressing queries, concerns, and service requests effectively and professionally.

Customer Interaction

Demonstrate excellent telephone etiquette and ensure a positive customer experience during every interaction.

Issue Resolution

Provide prompt and accurate responses to customer issues and escalate complex cases to the appropriate team when necessary.

Application Navigation

Use internal systems and applications efficiently to log interactions, retrieve customer data, and provide information.

Process Adherence

Follow company protocols, scripts, and quality standards to maintain consistency in service delivery.

Documentation

Accurately document call details, resolutions, and follow-up actions in the CRM or relevant tools.

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Mycitypune

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Customer Service Representative