Customer Service Officer

Job Description

Job Description:Job Title: Executive - Planning & Customer Coordinator- Manufacturing – Bangalore Job Responsibility ? Close follow-up concerning the readiness date as per the requirement date and to be followed up for the PO. ? Mail communication to the customer with the details of tentative delivery weeks and get reconfirmation to make the Sale order (standard mail draft will be shared) ? Mail communication to a customer concerning the chiller readiness date and share the PI (wherein the balance payment is to be received) ? Follow up with customers for Payment collection over the phone call and email. ? Updating towards ready dates to customer emails. ? Intimation towards missed ready dates to customers as well as a respective salesperson. ? Confirm any standard unit allocations to a respective salesperson. ? Provide Test certificates and Photos to the customer to get the dispatch clearance. ? Intimation towards inspection of the chiller before dispatch of the chiller to respective teams. ? Provide the dispatch clearance mail to the logistics team with the relevant data for further process of billing. ? Co-ordinate with the Sales team and submit the Forecast on or before every month ? Attending Daily scrum meetings and Monthly operations review meetings (MORM). ? Mail communication to customer concerning chiller readiness date and share the PI ? Follow up with the customer for Payment collection over the phone and mail – only before the invoice. ? Intimation towards missed ready dates to customers as well as a respective salesperson. ? Updating towards ready dates to customer emails. ? Provide Test certificates and Photos to the customer to get the dispatch clearance. ? Intimation towards inspection of the chiller before dispatch of the chiller to respective teams ? Provide the dispatch clearance mail to the Logistic team. ? Planning activities – Allocations, Ready dates, Reviews (with Manager)Key Skills:Key Skills: SAP, Excel, People’s Skill Target Industry: Manufacturing Mandatory : candidate should be from Capital Goods Manufacturing company Gender: Open Age: less than 30 years Experience: 2 – 4 years Job Location: Peenya , Bangalore Working Days: 6 days (1st and 3rd Saturday are off) Qualification: BE (Mech)/ Graduation Notice Period: Immediate Joiner to 30 days Job Type: Full-time Pay: Up to ₹60,000.00 per month Schedule: Day shift Application Question(s): current salary ? expected salary ? notice period ? ( less than 15 days needed) Do you have experience in customer service from Capital Goods Manufacturing company ? Do you have SAP and Excel ? Work Location: In person