Customer Service Officer

As a Customer Service Officer at Sitara (SEWA Grih Rin Limited), your role will involve addressing customer queries, ensuring satisfaction, enhancing customer experience, and delivering exceptional support services. You will have direct interaction with customers to resolve issues, provide information, and build lasting relationships, contributing to the organization's commitment to outstanding customer service. Key Responsibilities: - Address customer queries promptly and efficiently - Ensure customer satisfaction by providing effective solutions - Enhance customer experience through personalized interactions - Deliver exceptional support services to meet customer needs - Build and maintain positive relationships with clients Qualifications: - Strong Customer Service, Customer Support, and Customer Satisfaction skills - Experience in improving Customer Experience and building positive relationships with clients - Excellent Interpersonal Skills and the ability to communicate effectively - Proactive problem-solving abilities and attention to detail - Familiarity with the housing finance or financial services sector is a plus - Bachelor's degree in Business Administration, Communication, or a related field preferred,