Customer Service Officer

Equitas Small Finance Bank

0 - 4 years

1 - 3 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

Customer Service Customer Service Officer BFSI Software Applications communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service.

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products and services.
Build strong relationships with customers to enhance satisfaction and loyalty.
Collaborate with internal teams to resolve complex customer complaints.
Develop and maintain thorough knowledge of bank's products and services.
Identify opportunities to upsell and cross-sell relevant products.

Job Requirements

Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Excellent problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Strong attention to detail and organizational skills.
Ability to work collaboratively as part of a team.

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