Customer Service Officer

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just for you. Responsibilities Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions. Process cash transactions, transfer transactions and clearing of instruments. Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits. Process requests for new account opening, transaction updating etc., either jointly with an officer or independently, upon specific authorization in this regard Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities. Requirements 2-4 years Banking Experience Graduate preferably Banking/Commerce Excellent interpersonal and communication skills Ability to build strong relationships with clients. Responsible Ability to meet deadlines. Knowledge about internal/external regulations. Good Computer Knowledge Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.