Customer Service | Naukri.com | Noida sec -2

Info Edge

0 - 4 years

3 Lacs

noida

Posted:6 hours ago| Platform:

Apply

Skills Required

customer service bpo customer support customer care voice process customer queries customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

PFB the JD of Customer Service role with Naukri.com

Job Objective:

Manage inbound / outbound calls and emails from customers
Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
Adhere to the laid down procedures / protocols of the process & organization
Identify customer queries, concerns and overall needs and provide solutions
Address customer complaints in a timely, compassionate and patient manner
Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
Create customer satisfaction and delight by solving product related queries timely

Required Skills:

Good communication skills
Active listening skills
Strong convincing skills
Client handling skills

Desired Skills:

Good interpersonal skills
Solution oriented with effective problem-solving skills

Why Join Us:

Interested candidates can send their resume to 9205653401

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