Customer Service Manager

Interaction with customers through different modes of communication (Including - Walk-in Customers, Emails, and calls) to provide and process information in response to inquiries, complaints, and requests about product and services of Shriram housing Finance.

Familiar with Complaints resolution process and specifically dealing with regulatory/Authority complaints

Following up with internal departments like Sales, Accounts, IT & Technology, external agencies

for the closure of the unresolved customer complaints

& Escalations

Taking ownership of customer issues and acting as their advocate with internal stakeholders

Target first time resolutions, timely reply on tickets and ensure the SLA adherence

Retaining existing Customers through effective means of negotiation, offering collateral if any.

Maintaining MIS

Being updated on new products, product features and services.