Customer Service manager

Job Title: Customer Service Manager

Company Description : Greetings from THE CHENNAI SILKS { Gajaananda Group } - Head Office - Thekkalur.

The largest textile kingdom in Tamilnadu . THE CHENNAI SILKS (TCS) has proven to be a shoppers delight for generations of families.

Job Summary:

We're looking for an experienced Customer Service Manager to lead our customer service team and ensure exceptional customer experience. You'll be responsible for developing and implementing customer service strategies, managing a team of customer service representatives, and driving customer satisfaction and loyalty.

Key Responsibilities:

• Team Management: Lead and manage a team of customer service representatives, providing coaching, training, and guidance.
• Customer Service Strategy: Develop and implement customer service strategies to improve customer satisfaction and loyalty.
• Issue Resolution: Resolve complex customer complaints and issues in a timely and professional manner.
• Performance Metrics: Monitor and analyze customer service metrics, identifying areas for improvement and implementing changes.
• Process Improvement: Continuously evaluate and improve customer service processes to enhance efficiency and effectiveness.
• Communication: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.

Requirements:

• Education: Bachelor's degree in Business Administration, Communications, or related field.
• Experience: 3-5 years of experience in customer service management, preferably in a call center or similar environment.

Skills:

• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Experience with customer relationship management (CRM) software and other customer service tools.

Work Mode: In-site

Location: Avanashi, Thekkalur.

Job Type: Full time

Job Type: Full-time

Work Location: In person