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Jobs in mumbai suburban
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Expo Freight
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Customer Service Manager - Sea Exports

Customer Service Manager - Sea Exports

3 - 8 years

|

6 - 15 Lacs

mumbai suburban navi mumbai mumbai (all areas)

Posted:-1 days ago| Platform:

Apply

Skills Required

customer service sea exports sea freight freight forwarding ocean exports ocean freight

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer inquiries and provide proactive shipment updates.
Manage and process export bookings through
CargoWise
.
Coordinate with shipping lines, transporters, overseas agents, and customs brokers to ensure smooth cargo movement.
Prepare, verify, and release export documentation (Shipping Instructions, Bills of Lading, Commercial Docs, etc.).
Track shipments and escalate issues or exceptions in a timely manner.
Enter and maintain accurate data in CargoWise for all export shipments.
Manage both
nomination and free hand shipments
, ensuring service commitments are met.
Collaborate with internal teams to ensure documentation, invoicing, and compliance are in order.
Maintain service quality and build strong relationships with customers and stakeholders.
Support post-shipment processes including document release and billing.

Preferred candidate profile

Bachelors degree or equivalent (preferably in Logistics, Supply Chain, or Commerce).
5 - 10years of experience
in sea export customer service or freight forwarding.
Mandatory:
Hands-on working knowledge of CargoWise.
Good understanding of export shipping procedures, documentation, and
Incoterms
.
Exposure to
nomination and free hand business
is a strong plus.
Excellent communication and coordination skills.
Proficiency in MS Office.
Strong time management skills and ability to multitask.

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