Customer Service Manager

SBI General Insurance

2 years

0 Lacs

thane maharashtra india

Posted:14 hours ago| Platform:

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Skills Required

service documentation reports data analysis certifications communication excel

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Manager (Grievance)

based in

Thane

:🔧 Key Responsibilities

Complaint Handling
: Register, assign, and acknowledge complaints within 24 hours. Maintain and update complaint tracker.
Coordination
: Liaise with internal teams for updates and resolution. Share status with complainants regularly.
Closure & Communication
: Notify complainants and regulators of resolutions promptly.
GRC Grievance Management
: Register cases, coordinate documentation, prepare agendas, and communicate outcomes.
MIS & Reporting
: Maintain trackers, generate reports for GRC/PPHI/Board, and share data with management.
Analysis & Improvement
: Conduct RCA, suggest process improvements, and share monthly feedback.

🎓 Qualifications

Graduate from a recognized university; additional certifications preferred.
Minimum 2 years in BFSI grievance handling.
Strong communication, analytical, and interpersonal skills.
Proficient in Excel; knowledge of General Insurance is a plus.

Interested candidates share your resume at rashmika.manjrekar@sbigeneral.in

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