Customer Service Manager

1.0 - 6.0 years

2.0 - 3.75 Lacs P.A.

Hyderabad, Mumbai (All Areas)

Posted:4 days ago| Platform: Naukri logo

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Skills Required

Inbound CallsVoice ProcessOutbound CallingInbound Customer ServiceInbound Voice ProcessOutbound ProcessMotor Insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Customer Service Manager - CS Motor - FNOL Process Centre Job Location: Mumbai - Vikhroli , Hyderabad - Begumpet Shift: Rotational Shift and Rotational Week Off Job Role: Handle Inbound & Outbound Customer service calls related to Motor Claims. To interact with internal & external customers. Suggest Network garage based on loss severity & geography. Coordination with Network garages. To handle claim documentation & customer queries. Coordination for Cashless/reimbursement claims Skills Required: Good communication & interpersonal skills (Good hold on English, Hindi & other regional language) Good Soft Skills. Experience in Motor Customer service. Reasonable understanding of the Insurance Industry. Technical Knowledge- Motor Desired Qualification: Graduate / Post Graduate / MBA (Any discipline) Desired Experience: 1 to 4 Years of experience in customer service profile. Experience in General Insurance sector would be an advantage. Job Specification: Ready to work in roster shifts and roster week offs Interested candidates can share CV on apeksha.pawar@ext.icicilombard.com

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