Mega city developer

You are responsible for leading a team of trained product experts to ensure a delightful and frictionless experience for customers. Your key responsibilities include: - Providing leadership and coaching to help all employees meet individual performance goals and achieve career growth - Establishing performance benchmarks and holding the team accountable for meeting those goals - Resolving customer conflicts and managing escalation procedures In order to qualify for this role, you need to have: - Bachelor's degree or equivalent experience - 3+ years of customer service experience - Excellent written and verbal communication skills - Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.),