Customer Service Manager

Job Description

As a Customer Service Manager/User Experience Athlete, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer Success team. Night Shift Role CTC - Up to 9 LPA based upon Experience Work from Home(Remote) Responsibilities: Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction. Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points. Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement. Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience. User Journey Review: Proactively review the user journey to identify and address areas for improvement. Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience. Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier. Salary Up to 9 LPA based upon Experience Work from Home(Remote) Show more Show less