628 Customer Service Jobs - Page 12

As a Customer Service Representative in our team, you will play a crucial role in providing exceptional customer service to policyholders by addressing inquiries and resolving issues related to their life insurance policies. Key Responsibilities: - Answering inbound calls and emails from policyholders. - Providing information about policies, benefits, and claims procedures. - Resolving policyholder inquiries and complaints efficiently and effectively. - Processing policy changes and updates. - Maintaining accurate records of customer interactions. - Escalating complex issues to supervisors or other departments as needed. Qualifications and Skills Required: - High school diploma or equivalent...

Role Overview: As a DOP in Chennai, India, your role involves providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. You will be supporting the process by managing transactions as per required quality standards, documenting all pertinent end user identification information, updating your availability in the RAVE system, recording and tracking all queries received, and following standard processes to resolve client queries. Additionally, you will deliver excellent customer service through effective diagnosis and troubleshooting of client queries, providing product support and resolution, troubleshoo...

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory...

Job Requirements About the Role The Territory Manager Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division. Key Responsibilities Primary Responsibilities Source and manage DSA channels to acquire personal loan business from the market. Ensure portfolio qual...

Hiring for Email/Chat Process :- Any graduate Minimum 1year of any experience Should have excellent English communication Candidate should have excellent English written skill Work from office Rotational shifts and Rotational week offs Incentives as per performance Both sides cab facility Interested candidates can walkin to the office for the interview.

Job Title: Customer Support Executive Department Project/Client: Comcast IE Voice Location: Gurugram (B&M) Key Responsibilities and Accountabilities : Provide on-line support for on/offshore customers. Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible. Assist customer in resolving any open requests for support, assistance, information on upgrading etc. Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and wi...

Purchase Executive A Purchase Executive will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind. What will I be doing? As Purchase Executive, you will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel Supervise the purchase of correct goods and materials at a competitive price and proper quantities/volumes Assist the P...

Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete th...

The opportunity As a Purchase Engineer, you will play a key role in daily Operational procurement process of Pressboard Insulation material and related components to ensure on-time availability of the material prior to production schedules. How you'll make an impact The successful candidate for this position has experience in the manufacturing industry of transformer and should strong understanding of Operational Procurement Processes. As a Procurement Engineer, you will play a key role in daily Operational procurement process of transformer and related components to ensure on-time availability of the material prior to production schedules. Prepare and issue purchase orders and ensure materi...

Key Responsibilities Complete allocated work accurately and within agreed service level agreements Support workload allocation to help the team meet productivity and quality targets Update member records in line with documented procedures and supervisory guidance Issue routine member correspondence using approved templates, ensuring legal and compliance requirements are met Adhere to defined quality, productivity, and operational control standards Liaise with internal teams to ensure timely completion of priority items Manage shared mailboxes, escalation logs, and operational queries Identify and raise process improvement and customer experience enhancement ideas Maintain strict confidential...

As a Customer Service Representative for e-commerce queries, your responsibilities will include: - Handling inbound and outbound customer calls related to e-commerce queries - Providing accurate information and efficiently resolving customer issues - Maintaining call records to ensure proper documentation and customer satisfaction - Coordinating with internal teams for escalations and addressing order-related issues. As a Customer Service Representative for e-commerce queries, your responsibilities will include: - Handling inbound and outbound customer calls related to e-commerce queries - Providing accurate information and efficiently resolving customer issues - Maintaining call records to ...

As a Customer Support Executive, your primary role will be to provide first level contact and convey resolutions to employee issues and clients' issues related to health insurance policies. You will be responsible for managing client queries and concerns through various communication channels such as phone calls, emails, or chats. Utilizing excellent customer service skills, you will strive to exceed employees' expectations and handle customer escalations in a professional manner to maintain high levels of satisfaction. Key Responsibilities: - Provide timely resolutions to clients' issues related to health insurance policies - Scrutinize the Mediclaim files - Ensure proper recording, documen...

As a Senior Operations Manager, you will be responsible for the overall planning, delivery, and execution of origin and destination processes in Share Service Center India based on migrated tasks. Your strong leadership skills will be crucial as you manage team supervisors, leaders, analysts, and document representatives, providing strategic directions and guidance to consistently achieve service level agreements (SLA), operational excellence, and overall business requirements. Maintaining close collaboration with key stakeholders from region and/or local country offices is essential towards process standardization, optimization, automation, and issue resolution. You will report to the Share...

Role Overview: You will be responsible for procuring service parts from external Global Suppliers, Ford plants, and dealers. Your role will involve scheduling releases on suppliers, following up for delivery promises, liaising with transporters for shipment delays, and coordinating with various teams for prioritization of receipts and resolving any shipment discrepancies. Additionally, you will be required to respond to customer inquiries about part availability dates, coordinate with suppliers for engineering level changes, and educate them on the importance of Q1 rating to improve delivery performance. Key Responsibilities: - Procure service parts from external Global Suppliers, Ford plant...

Mainframe Support Mainframe console monitoring and operations. Incident change and problem management principles. Managing and participating in virtual bridge calls. Customer service skills. Strong communication and documentation skills. Mainframe hardware knowledge including CEC CPC LPAR and HMC. Experience with native z OS and performance monitors. TSO and ISPF experience. Basic understanding of mainframe hardware including CEC CPC LPAR and HMC. JCL and batch processing experience. Control M experience. Mainframe disaster recovery planning coordination. z OS basics including composition and functions of system components. Parallel Sysplex experience. JES3 experience. Incident management ex...

Job description Hiring for Malayalam Voice Process - Domestic Bank Role: Customer Support Executive Interview Mode: Virtual mode of interview for out station candidates Location: Bangalore - Marathahalli / Hebbal Number of Vacancies: 20 Eligibility Criteria: Freshers are eligible. 12th pass or Graduate candidates are eligible. 6 days work with 1 rotational week off. 24/7 (any 9-hour shift), must be willing to work in night shift. Languages Required: Must be fluent in Malayalam and English. Perks for Outstation Candidates: One way travel ticket 14 days of accommodation Relocation bonus eligible after 90 days of joining. Salary Package: 20,000K CTC / 19,000K Take Home Interested Candidates can...

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs. This role involves regular interaction with the client??s Sales/Opera...

Hello Job Seekers, Greetings from Shining Stars ITPL . We are currently hiring for Customer Service Executive roles for multiple Domestic and International BPO processes across Noida, Greater Noida, and Gurgaon . This is a walk-in hiring drive , and candidates must be available to attend interviews in person. Customer Service Executive (Voice / Blended Process) Process Details Voice Process / Blended Process • Domestic processes across all locations • International processes applicable only for Gurgaon Eligibility Criteria Minimum age: 18 years • Qualification: 12th Pass / Undergraduate / Graduate • Excellent English communication skills (mandatory) • Clear speech, confidence, and customer-h...

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services ...

Role Description This is a full-time on-site role for a Caller, based in Chennai. The role involves making outbound calls to clients and customers, handling inbound inquiries, maintaining call logs, and providing excellent customer service. The Caller will need to accurately document conversations and follow up on any required actions promptly. Effective communication, professionalism, and adherence to company protocols are essential. Qualifications Strong verbal communication and interpersonal skills Experience in customer service and call handling Proficiency in maintaining accurate records and call logs Ability to handle inbound and outbound calls effectively Good problem-solving skills a...

Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

Additional Information Job Number 26007701 Job Category Reservations Location CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India, 122002 Schedule Full Time Located Remotely? N Position Type Non-Management Luxury Sales & Elite Services Job Family: POSITION SUMMARY Provide enhanced hospitality expertise to customers from around the world and be a part of their travel journey through complex reservations services and support of elite loyalty and customer care requests using a variety of channels including voice, email, and chat. Handle incoming contacts for a variety of resort and luxury Marriott brands including Atlantis, Gaylord Hotels Brand, Ritz Carlton, St. Regis and other reso...

Designation - Associate L1 Qualification Graduate Any Non tech Graduate (Tech Graduate like B. Tech and B.E can be considered with 6 months of experience) B. Tech and Full time MBA Freshers not applicable Required Experience & Skills: ¢0 - 24 months work experience ¢Medium level process complexity processing or analytical skills in more complex environments ¢Low level of discretion and decision making within a decision framework. ¢Mostly rules-based processing but with some judgement applied ¢Able to follow standard processes but understand variations from process i.e. BS Recs ¢Ability to meet tight deadlines. ¢Good interpersonal and customer service skills ¢Excellent understanding of Insura...

Domestic BPO Voice Process Handle Inbound & Outbound Voice Process Qualifications: HSC pass Languages: Tamil, Telugu, Malayalam, Kannada, Bengali Req. Salary: 16,000 in-hand Freshers Welcome Easy selection Process Required Candidate profile Qualifications: HSC pass Languages: Tamil, Telugu, Malayalam, Kannada, Bengali To Apply..? To schedule your interview call or whatsapp HR Rashi - 7030022509 Perks and benefits Career Growth Opportunity

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology serv...