Customer Service Executive

Job Description

Immediate Hiring!! Female candidates only!! Job Title: Customer Service Executive – Logistics Location: Nungambakkam, Chennai Department: Customer Service / Operations We are seeking a proactive and detail-oriented Customer Service Executive to join our logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth coordination of shipments and maintaining high levels of customer satisfaction through efficient communication and service delivery. Key Responsibilities: 1. Customer interaction: Serve as the main liaison between the company and customers. Handle customer inquiries via phone, email. 2. Shipment Coordination: Coordinate the pickup, transport, and delivery of shipments with internal teams and external partners. Monitor and track shipments to ensure timely delivery and inform customers accordingly. 3. Quoting Rates: Prepare and provide accurate freight quotations to customers. Work with the pricing team to generate competitive and profitable quotes. 4. Handling Documentation & Compliances: Assist in preparing documentation for customs clearance and regulatory purposes. 5. Liaison with Carriers & Agents Coordinate with shipping lines, airlines, transporters, and overseas agents for smooth logistics operations. 6. Telephone Handling: Answer incoming calls and route them to the appropriate departments. Handle inquiries and provide accurate information. Key Skills and Qualifications: Any Bachelor's degree or related field. 1–3 years of experience in logistics or freight forwarding preferred. Strong communication and interpersonal skills. Good knowledge of shipping documentation and international trade compliance. Ability to multitask and work in a fast-paced environment. Proficiency in MS Office. Employment Type: Full-time Salary: 22,000 - 26,000 per month Experience: 1–3 years Availability: Immediate joiners preferred Job Type: Full-time Pay: ₹22,000.00 - ₹26,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Ability to commute/relocate: Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Availability to join Experience: Customer service: 1 year (Required) Work Location: In person