Customer service executive - Freight Forwarding

Job Title: Customer Service cum Front Desk Executive – Freight Forwarding Location: Chennai - Nungambakkam Job Type: Full-Time Industry: Freight Forwarding & Logistics Experience - 2 to 5 years Salary: 25 K per month Job Summary: We are looking for a proactive Customer Service Executive to join our freight forwarding team. The ideal candidate will be responsible for managing customer interactions, ensuring smooth shipment processes, and coordinating with internal and external stakeholders. This role requires excellent communication skills, a problem-solving mindset, and an understanding of international logistics. Key Responsibilities: Customer Interaction: Act as the primary point of contact for customers, addressing inquiries regarding shipments, pricing, and services. Shipment Coordination: Track and manage air, sea, and land freight shipments, updating customers on transit status and any changes. Issue Resolution: Handle customer complaints professionally, troubleshoot delays, and provide solutions in coordination with operations teams. Documentation & Compliance: Ensure all necessary shipping documents (Bill of Lading, Airway Bill, Invoices, etc.) are prepared accurately and in compliance with regulations. Liaison with Carriers & Agents: Communicate with shipping lines, airlines, customs brokers, and overseas agents to ensure smooth freight movement. Rate Quotations: Provide freight quotes, negotiate pricing with vendors, and assist in preparing customer proposals. Customer Relationship Management: Maintain strong relationships with existing clients and proactively address their logistics needs. Process Improvement: Identify inefficiencies and suggest ways to improve the customer service process for freight forwarding operations. Requirements: Education: Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field (preferred but not mandatory). Experience: 3-5 years of experience in customer service within the freight forwarding or logistics industry. Skills: Strong communication and interpersonal skills. Knowledge of freight forwarding processes, Incoterms, and shipping documentation. Proficiency in MS Office and CRM software. Ability to multitask and work under tight deadlines. Problem-solving skills and attention to detail. Preferred: Experience with freight management software and knowledge of international trade regulations. Interested please share your resumes to yamini@vstrans.in Show more Show less