Customer Service Executive

Job Profile: Customer Service Executive – Logistics

Location : [Whagle Industrial Estate, Thane (West), Maharashtra, India]

Employment Type

Full-time

Job Summary

We are seeking a proactive and customer-focused Customer Service Executive to join our Vi logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth coordination of shipments, timely resolution of queries, and exceptional service delivery throughout the logistics cycle.

Key Responsibilities

• Client Interaction: Handle inbound and outbound communication with customers regarding shipment status, delivery timelines, and service queries.
• Order Management: Coordinate with internal teams to ensure timely processing, dispatch, and delivery of goods.
• Documentation: Prepare and verify shipping documents, invoices, and delivery notes.
• Logistics Coordination: Liaise with transporters, warehouse teams, and third-party vendors to track shipments and resolve delays.
• Issue Resolution: Address customer complaints and concerns efficiently, ensuring customer satisfaction and retention.
• Follow-ups: Conduct regular follow-ups with clients to ensure service quality and gather feedback.
• Process Improvement: Suggest improvements in customer service processes to enhance efficiency and client experience.

Required Skills & Competencies

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Basic knowledge of logistics operations and supply chain management
• Proficiency in MS Office and CRM software
• Ability to multitask and manage time effectively
• Calm and professional demeanor under pressure

Qualifications

• Must be Graduate
• 1–2 years of experience in customer service, preferably in logistics or supply chain
• Freshers may also apply

Reporting To

Operations Head or General Manager

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

• English (Required)
• Hindi (Required)

Work Location: In person