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Jobs in Madurai Main, Madurai
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BHIMA JEWELLERY MADURAI
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Customer Service Executive

Customer Service Executive

BHIMA JEWELLERY MADURAI

0 - 31 years

1 - 2 Lacs

Madurai Main, Madurai

Posted:17 hours ago| Platform: Apna logo

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Skills Required

service engagement pricing customization database support billing packaging communication

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Engagement Greet and welcome customers warmly. Understand their preferences and guide them in choosing suitable jewellery. Assist customers in trying on and wearing jewellery, ensuring comfort, safety, and proper fit. Sales & Product Assistance Provide detailed product information including metal purity, gemstones, hallmarking, and pricing. Suggest matching jewellery sets or accessories to enhance the purchase. After-Sales & Service Handle returns, exchanges, repairs, and customization requests professionally. Coordinate with the service/workshop team for timely delivery. Relationship Building Maintain a database of customers for follow-ups, special occasions, and promotions. Encourage repeat visits through loyalty programs and personal touch. Operational Support Maintain an organized and visually appealing display area. Ensure accurate billing, packaging, and safe handling of jewellery. Key Skills Required:Pleasant personality with excellent communication skills. Customer-first approach with patience and attentiveness. Basic jewellery knowledge (designs, sizes, fitting techniques). Ability to handle delicate items with care.

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Customer Service Executive