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Vi Fleet Pvt. Ltd.

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1 Job openings at Vi Fleet Pvt. Ltd.
Customer Service Executive

Wagle Estate, Thane, Maharashtra

0 - 2 years

INR 0.12 - 0.15 Lacs P.A.

On-site

Full Time

Job Profile: Customer Service Executive – Logistics Location : [Whagle Industrial Estate, Thane (West), Maharashtra, India] Employment Type Full-time Job Summary We are seeking a proactive and customer-focused Customer Service Executive to join our Vi logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth coordination of shipments, timely resolution of queries, and exceptional service delivery throughout the logistics cycle. Key Responsibilities Client Interaction : Handle inbound and outbound communication with customers regarding shipment status, delivery timelines, and service queries. Order Management : Coordinate with internal teams to ensure timely processing, dispatch, and delivery of goods. Documentation : Prepare and verify shipping documents, invoices, and delivery notes. Logistics Coordination : Liaise with transporters, warehouse teams, and third-party vendors to track shipments and resolve delays. Issue Resolution : Address customer complaints and concerns efficiently, ensuring customer satisfaction and retention. Follow-ups : Conduct regular follow-ups with clients to ensure service quality and gather feedback. Process Improvement : Suggest improvements in customer service processes to enhance efficiency and client experience. Required Skills & Competencies Excellent verbal and written communication skills Strong interpersonal and relationship-building abilities Basic knowledge of logistics operations and supply chain management Proficiency in MS Office and CRM software Ability to multitask and manage time effectively Calm and professional demeanor under pressure Qualifications Must be Graduate 1–2 years of experience in customer service, preferably in logistics or supply chain Freshers may also apply Reporting To Operations Head or General Manager Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Language: English (Required) Hindi (Required) Work Location: In person

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