Customer Service Executive

You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency. 📌 Key Responsibilities: Handle inbound and outbound customer calls effectively. Respond promptly to customer emails and chat messages. Resolve customer queries, complaints, and service issues. Document all interactions and escalate unresolved issues when needed. Ensure customer satisfaction and maintain a high service quality standard ✅ Requirements: Minimum educational qualification: Graduation. Minimum 1 year of experience in a customer service role (voice or non-voice). Excellent communication skills in English, Hindi, and regional language (Gujarati preferred). Good listening skills and ability to remain calm under pressure Basic computer knowledge and typing skills