Customer Service Executive - US/International Voice Account

1 - 6 years

1 - 5 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide excellent customer service through various communication channels.
  • Respond to customer complaints and concerns in a timely and effective manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Continuously improve knowledge and skills to enhance customer service quality.
Job Requirements
  • Minimum 2 years of experience in customer service, preferably in a US/International Voice Account setting.
  • Strong communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent interpersonal and teamwork skills are required.
  • Strong analytical and critical thinking skills are necessary.
  • Adaptability to changing situations and priorities is crucial.
  • A graduate degree is preferred.

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