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Tata Capital
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Customer Service Executive - UCV Finance - UCV Finance

Customer Service Executive - UCV Finance - UCV Finance

Tata Capital

1 - 6 years

12 - 16 Lacs

mumbai pune bengaluru

Posted:None| Platform:

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Skills Required

customer relationship customer service sales cse crm electrical engineering business development electricals electrical maintenance relationship management stakeholder management lead generation service sales licensing electrical machines

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Objective of the Job:

A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSEs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

End to end customer relationship management including explaining product offerings and resolving sales queries.
Cross-selling product offerings to customers.
Educates customers with information to build their understanding of issues and capabilities.
Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

Maintaining relationship with assigned dealer.

Deal Processing

Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification:

Graduate in any stream.

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

Communication Skill
Negotiation Skill
Market/Industry Knowledge
Analytical Skill
Product Knowledge

Behavioral Competencies

Execution Excellence
Customer Centricity

Hiring Parameters:

Candidates from commerce graduate stream preferred.
Should be comfortable to move in the market.
Should have learning attitude.
Should have bike and license.
Good knowledge of RTO (UV)
Should have Product Knowledge (UV)
Location: mumbai,delhi,pune,bangalore,hyderabad,chennai

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