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Customer Service Executive - UCV Finance

Customer Service Executive - UCV Finance

Tata Capital

1 - 5 years

9 - 13 Lacs

srinagar

Posted:None| Platform:

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Skills Required

customer service sales trade cse service sales enterprise sales customer care business development solution sales corporate sales customer support marketing b2b sales lead generation key account management software sales it sales customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Key Responsibilities:

Handle inbound and outbound calls to address customer queries related to UCV finance.
Provide information on loan products, repayment schedules, and account status.
Resolve complaints and service requests within defined TAT.
Coordinate with credit, operations, and collections teams for issue resolution.
Guide customers through documentation, payment processes, and loan closures.
Maintain accurate records of customer interactions in CRM systems.
Ensure compliance with company policies, guidelines, and regulatory requirements.
Collect customer feedback to identify process improvement areas.

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Customer Service Executive - UCV Finance