Posted:19 hours ago|
Platform:
On-site
Full Time
Job Summary: We are seeking a proactive and customer-oriented Customer Support Executive to assist customers with inquiries, complaints, and product/service support. The ideal candidate will ensure customer satisfaction by providing timely, accurate, and effective resolutions through multiple communication channels. Key Responsibilities: - Respond to customer queries via phone, email, live chat, or social media - Provide accurate information about products/services - Troubleshoot issues and guide customers through solutions - Escalate unresolved problems to appropriate teams - Maintain detailed records of customer interactions and actions taken - Follow up with customers to ensure full resolution - Meet or exceed service targets like response time, satisfaction score, etc. - Collaborate with internal teams (sales, technical, operations) to improve customer experience - Identify trends in customer feedback and suggest process improvements
TRDFIN Support Services Pvt Ltd
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