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Posted:6 hours ago| Platform: Linkedin logo

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Skills Required

service support communication chat score

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are seeking a proactive and customer-oriented Customer Support Executive to assist customers with inquiries, complaints, and product/service support. The ideal candidate will ensure customer satisfaction by providing timely, accurate, and effective resolutions through multiple communication channels. Key Responsibilities: - Respond to customer queries via phone, email, live chat, or social media - Provide accurate information about products/services - Troubleshoot issues and guide customers through solutions - Escalate unresolved problems to appropriate teams - Maintain detailed records of customer interactions and actions taken - Follow up with customers to ensure full resolution - Meet or exceed service targets like response time, satisfaction score, etc. - Collaborate with internal teams (sales, technical, operations) to improve customer experience - Identify trends in customer feedback and suggest process improvements Show more Show less

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TRDFIN Support Services Pvt Ltd

13 Jobs

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