Customer Service Executive

Job Description

Role: Tele Sales and Operations Location: HSR Layout, Bangalore CTC: 4 - 5 LPA Experience: 1- 2 years Languages: Kannada, Malayalam, Telugu and English Type: Full-time Key Responsibilities 1. Sales Calling Payment Failures Call users who dropped off during payment and quickly assist them in completing it. Handle UPI/card failures, partial payments, and webinar drop-offs with fast follow-ups. Resolve objections and guide users with clarity and speed to drive conversions. Maintain accurate and timely call logs, follow-ups, and recovery reports. 2. Webinar Operations Set up and manage webinars end-to-end Zoom links, rosters, group coordination, reminders with speed and zero delays. Troubleshoot live issues instantly and coordinate with speakers and connect with stakeholders in real-time. Own daily execution of sessions without needing reminders everything from backend prep to live management. Track attendance and drop-offs, and help generate basic performance dashboards — all with speed and accuracy. Requirements 1–2 years experience in telesales, calling, webinar support, or CRM ops. Fast executor — someone who takes ownership and finishes tasks without follow-ups. Strong communication in Hindi & English (regional language is a bonus). Comfortable with Google Sheets, Zoom, WhatsApp tools, and CRM workflows. Why Join Us? Learn by doing — across sales, webinars, and growth ops. Work in a fast-paced, outcome-driven team where speed and execution matter Opportunity to grow quickly based on performance.