Customer Service Executive

The Senior Executive Customer Service / Technical Support position involves interacting with customers through various channels such as inbound and outbound calls, Emails/Chats, or the Internet, based on client requirements. The primary responsibilities include providing customer service support and resolving routine issues related to the client's products or services. It is essential to ensure that the services delivered to customers meet contractual Key Performance Indicators (KPIs). - Clarify customer requirements and provide appropriate resolutions using decision-support tools. - Maintain a courteous and professional demeanor while addressing customer needs and concerns. - Build rapport with customers, maintain knowledge of client products/services, and accurately document work. - Offer additional products/services and refer customers to relevant resources when necessary. - Track and retrieve information in the call tracking database to ensure efficient service delivery. The ideal candidate for this position should be: - A Graduate/Undergraduate in any discipline - Possess a strong customer service orientation - Have computer navigation skills and proficiency in English, Hindi, and Kannada communication - Demonstrate attention to detail, multitasking abilities, flexibility, and tolerance for fast-paced environments - Exhibit teamwork, patience, problem-solving skills, and the ability to handle complex customer queries independently - Willing to work 6 days a week and rotate shifts as needed If you meet the above qualifications and are interested in the position, you can walk in for an interview any day from Monday to Saturday between 10 AM and 5 PM at the following office address without any prior appointment: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Please note that the job description provided is a general overview of the responsibilities associated with the Senior Executive Customer Service / Technical Support position and may not cover all specific duties.,