Customer Service Executive

Were looking for an approachable, confident, and customer-focused Customer Service Executive to be the face of our business. In this in-person role, you’ll welcome customers, handle their enquiries, provide information about our products or services, and ensure everyone who visits us has a positive experience. You’ll represent our brand on the front line — resolving issues, offering guidance, and helping customers find the right solutions quickly and professionally. Key Responsibilities Greet and assist customers in person, ensuring a warm, professional, and approachable manner. Provide accurate information on products, services, pricing, and policies. Process transactions, forms, or service requests accurately and efficiently. Maintain up-to-date knowledge of company offerings and promotions. Support other departments by relaying customer feedback and identifying improvement opportunities. Follow company procedures for data protection, safety, and compliance. Skills & Attributes Excellent interpersonal and communication skills. Friendly, patient, and professional manner when dealing with the public. Strong problem-solving and conflict-resolution abilities. High personal presentation standards. Reliable, punctual, and able to stay calm under pressure. Good computer literacy (for recording enquiries, using CRM or booking systems). Team-oriented with a positive attitude. Qualifications & Experience Previous experience in a face-to-face customer service, retail, hospitality, or front-of-house role is preferred. Basic IT and administrative skills. [Optional: Knowledge of your industry — e.g., “Experience in the travel, healthcare, or financial sector would be an advantage.”] What We Offer Competitive pay and performance incentives. Full training and ongoing development opportunities. Friendly, supportive team environment.