Customer Service Executive

0 - 3 years

2 - 3 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position Summary

We are looking for a proactive and customer-oriented Inbound Call Specialist to join our team. This role involves handling incoming calls, resolving customer inquiries, and providing outstanding support that reflects our commitment to service excellence.

Key Responsibilities

  • Answer incoming calls promptly and professionally
  • Provide accurate information about products, services, or policies
  • Resolve customer issues efficiently and empathetically
  • Escalate complex issues to appropriate department when necessary
  • Maintain high standards of call quality and customer satisfaction.

Qualifications

  • Excellent verbal communication and active listening skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and manage time effectively

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SBI General Insurance logo
SBI General Insurance

Insurance

Mumbai

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