Customer Service Executive

We are seeking a highly organized and customer-focused Service Coordinator to manage our photocopier and printer services. T

Please note - Its a office job.

Responsibilities :

• Coordinate Scheduling of Service Visits:

  Coordinate scheduling of service visits, ensuring timely response to customer requests across PAN India.

• Store management

• Manage Customer Interactions: Manage customer interactions, respond to queries, and provide updates on service status via phone, email, or other communication channels.
  
• Track and Manage Service Tickets: Track and manage service tickets, ensuring accurate documentation and follow-up.
  

• Collaborate with Teams:

  Collaborate with technicians, sales teams, and logistics partners to resolve issues and ensure smooth service delivery.

• Maintain Records:

  Maintain records of service history, warranty, and contract details for all customers.

• Ensure Compliance:

  Ensure compliance with company policies, procedures, and customer service standards.

• Analyze Service Data:

  Analyze service data to identify trends and opportunities for improvement.

• Coordinate with Logistics:

  Coordinate with the logistics team to ensure timely delivery of spare parts and materials to customers.

Requirements:

• Good Communication Skills:

  Ability to communicate effectively with customers, technicians, and other stakeholders.

• MS Office:

  Proficiency in MS Office, particularly Excel, Word, and Outlook.

• Email Drafting:

  Excellent email drafting skills, with the ability to write clear, concise, and professional emails.

Other Requirements:

• Organizational Skills:

  Ability to prioritize tasks effectively and manage multiple service requests and issues.

• Basic Technical Knowledge:

  Basic technical knowledge of photocopiers and printers.

• Problem-Solving Skills:

  Ability to analyze issues and identify solutions.

What We Offer:

• Competitive Salary:

  A competitive salary and benefits package.

• Opportunities for Growth:

  Opportunities for growth and development in a dynamic organization.

• Collaborative Environment:

  A collaborative and supportive work environment.