We are seeking a highly motivated and experienced HR Manager to lead and manage the full spectrum of our human resource functions. The ideal candidate will bring 56 years of proven experience in the Service or IT industry, and demonstrate a strong ability to strategize, implement, and refine HR policies aligned with organizational goals. This role is pivotal in fostering a positive work culture, driving talent development, and ensuring legal and procedural compliance across the organization. Responsibilities : Develop HR Policies: Create, implement, and update HR policies to align with company goals and comply with labor laws. Establish HR Processes: Set up and manage HR processes including recruitment, onboarding, performance management, and employee relations. Talent Acquisition & Recruitment: Lead end-to-end recruitment processes to attract, select, and onboard top talent. Employee Relations: Foster a positive, respectful, and engaging work environment by addressing employee concerns and resolving conflicts professionally. Performance Management: Implement and manage performance appraisal systems to support employee growth and organizational effectiveness. HR Compliance: Ensure adherence to company policies and maintain compliance with labor laws and statutory regulations. Training & Development: Identify skill gaps and organize training programs to promote professional development and upskilling. Compensation & Benefits Administration: Oversee payroll processing, manage benefits programs, and ensure timely and accurate compensation management. HR Reporting & Analytics: Maintain HR metrics and generate analytical reports for senior management to support data-driven decisions. Skills & Qualifications Required: 5- 6 years of HR experience in the Service or IT sector will be an added advantage Strong knowledge of HR policies, labor laws, and HRMS tools. Excellent communication, conflict resolution, and people management skills. Strategic thinking and leadership capabilities. Bachelors/Masters degree in HR or Business Administration. HR certifications (e.g., SHRM, PHR) are a plus. Why Join Saksham Office Automation? Work with a leading brand in rental printing & automation. Enjoy a collaborative and innovative work culture. Grow with career development and upskilling opportunities. Competitive salary and benefits.
Lead Generation Research and identify potential clients via platforms like LinkedIn, company databases, directories, etc., and other lead generation tools. Build and maintain a strong database of qualified leads. Cold Calling Initiate outbound calls to introduce company products/services. Engage decision-makers and spark interest in the offering. Handle objections and clearly present the value proposition. Appointment Scheduling Book meetings or demos for the sales team with qualified prospects. Record lead interactions and updates in the CRM system. Email & Follow-Up Communication Send professional intro emails, quotations, and follow-ups post-call. Maintain consistent communication to nurture potential leads. Database Management Keep CRM systems up to date with accurate lead details, call notes, and status updates. Reporting Track daily/weekly/monthly KPIs: calls made, leads generated, conversion ratios, etc.
We are seeking a highly organized and customer-focused Service Coordinator to manage our photocopier and printer services. T he successful candidate will be responsible for coordinating service activities, managing customer interactions, and ensuring timely resolution of printer-related issues. Please note - Its a office job. Responsibilities : Coordinate Scheduling of Service Visits: Coordinate scheduling of service visits, ensuring timely response to customer requests across PAN India. Store management Manage Customer Interactions: Manage customer interactions, respond to queries, and provide updates on service status via phone, email, or other communication channels. Track and Manage Service Tickets: Track and manage service tickets, ensuring accurate documentation and follow-up. Collaborate with Teams: Collaborate with technicians, sales teams, and logistics partners to resolve issues and ensure smooth service delivery. Maintain Records: Maintain records of service history, warranty, and contract details for all customers. Ensure Compliance: Ensure compliance with company policies, procedures, and customer service standards. Analyze Service Data: Analyze service data to identify trends and opportunities for improvement. Coordinate with Logistics: Coordinate with the logistics team to ensure timely delivery of spare parts and materials to customers. Requirements: Good Communication Skills: Ability to communicate effectively with customers, technicians, and other stakeholders. MS Office: Proficiency in MS Office, particularly Excel, Word, and Outlook. Email Drafting: Excellent email drafting skills, with the ability to write clear, concise, and professional emails. Other Requirements: Organizational Skills: Ability to prioritize tasks effectively and manage multiple service requests and issues. Basic Technical Knowledge: Basic technical knowledge of photocopiers and printers. Problem-Solving Skills: Ability to analyze issues and identify solutions. What We Offer: Competitive Salary: A competitive salary and benefits package. Opportunities for Growth: Opportunities for growth and development in a dynamic organization. Collaborative Environment: A collaborative and supportive work environment.