Customer Service Executive

Job Title: Customer Service Executive

Company: Protein World

Location: Gurgaon, Haryana, India

Experience: Minimum 2-3 years

Salary: Upto 5lpa

Our Vision:

Protein World is a radiant movement, igniting self-actualization and empowering lives through premium health and fitness solutions. We are architects of inspiration, fostering a high-vibration community that thrives on positivity, purpose, and wellness. From our vibrant Gurgaon hub, we energize the world, inviting passionate visionaries to join us in crafting a legacy of transformation.

Are you a proactive problem-solver with a passion for health, wellness, and telecom?

Join Protein World as a Customer Support Specialist, where you’ll deliver exceptional service across all touchpoints, manage influencer communications, and help drive meaningful customer experiences that build trust and loyalty. You'll also support sales efforts by identifying potential leads and coordinating with our team to convert interest into opportunity.

Key Responsibilities:

Customer Experience Excellence

• Design and implement customer service strategies to ensure seamless, inspiring support across all channels (Shopify, phone, email, social media).
• Handle complex customer inquiries and complaints with empathy and urgency, reinforcing customer trust and brand loyalty.
• Manage and coordinate communications with Protein World's influencers across all social channels and email, ensuring alignment with brand messaging and engagement goals.

B2B Leads Management:

• Identify and research potential B2B clients through databases, online platforms, and industry networking.
• Execute targeted outreach via calls, LinkedIn, and email to generate qualified leads.
• Schedule and coordinate meetings or product demos with prospective clients.
• Deliver persuasive presentations of our products/services to key decision-makers.
• Maintain consistent follow-up to nurture leads and move them through the sales funnel.
• Keep CRM tools updated with lead details, communications, and progress.

family@proteinworld.com