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Parag Milk Foods
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Customer Service Executive

Customer Service Executive

Parag Milk Foods

1 - 5 years

|

0 - 1 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:2 days ago| Platform:

Apply

Skills Required

customer service inbound process customer relationship inbound customer service bpo customer service inbound calls customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer inquiries through phone calls, emails, or chats to resolve their concerns and provide excellent customer service.
Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
Build strong relationships with customers by understanding their needs and preferences, and offering personalized solutions.
Collaborate with internal teams to resolve complex issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

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Parag Milk Foods

Food and Beverage / Dairy

Maindargi

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