Customer Service Executive

Job Description:

Offduty India is hiring Customer Service Executives to join our growing team! This is an excellent opportunity for freshers and candidates with up to 1-2 years of experience in customer support or call center roles.

As a Customer Service Executive, you will be the voice of our company, assisting customers over the phone and ensuring a high standard of service and satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls efficiently
• Achieve a daily target of 250 connected calls or 390 connected emails and chats.
• Provide accurate information about products and services
• Resolve customer issues and complaints professionally
• Maintain detailed and accurate records of customer interactions
• Collaborate with internal departments to address customer queries and requests

Requirements:

• 0 to 2 years of experience in customer service or a call center experience.
• Good communication skills in Hindi and English
• Basic computer knowledge and familiarity with CRM tools (preferred)
• Positive attitude, problem-solving skills, and ability to work in a fast-paced environment
• Freshers with strong communication skills are encouraged to apply

Job Details:

• Work Days: Monday to Saturday
• Working Hours: 9:00 AM to 6:00 PM

Why Join Offduty India?

• Stable full-time opportunity in a growing company
• Friendly and supportive work culture
• Fixed salary with performance-based growth potential

Location Advantage: Easily accessible office near Infinity Mall, Malad West, Mumbai.

If you are passionate about helping customers and want to build a long-term career in customer service, we would love to hear from you!

Apply Now

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person