Customer Service Executive

Key Job Responsibilities

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.Promote and maintain positive relations with all contacts, customers, and potential customersAchieve desired level of productivity to meet contribute towards branch profitability targets.Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.Conduct promotional activities for marketing and drive referral programs for customer acquisitionResponsible to handle day to day transactions and valuables.Maintain all data and records related to daily transactionsRetain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills Attributes

Result OrientationCustomer Service Retention FocusDigital MindsetRelationship BuildingProcess Knowledge/ OrientationEffective Time ManagementCross Selling / Upselling SkillsBusiness DevelopmentCommunication Skills Proficiency in local language and EnglishRole RequirementsEducational Qualification GraduateExperience Freshers / 1 year experience in lending / financial servicesThis job is provided by Shine.com