Posted:21 hours ago|
Platform:
On-site
Full Time
· Building and maintaining relationships with customers and their key personnel for our UK based clients.
· Conducting business reviews to ensure customers are satisfied with their products and services.
· Cancelling any incorrectly issued PCNs.
· Responding to enquiries on our Customer Relationship Management (CRM) system (Zoho)
· Introducing customers to supplementary products and add-ons that seamlessly align with our strategic vision.
· Escalating and resolving areas of concern as raised by clients.
· Carrying out customer’s satisfaction surveys and reviews.
· Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Keeping records of customer interactions, process customer accounts and file documents.
· Following communication procedures, guidelines and policies.
· Proven experience of 2 years as a Customer Service Executive or a similar role.
· Proven track record of meeting and exceeding targets.
· Graduation in Business Administration, Marketing or a related field.
· Excellent English communication skill is Mandatory.
· Employee of the month
· Regular Performance Review to encourage internal growth.
· Performance-based annual appraisals.
· Casual Friday.
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